As the nationwide labor shortage rages on, retailers everywhere have their operations on overdrive as they frantically try to hire thousands of seasonal employees in preparation for the holiday rush. What’s more, according to a recent study by Deloitte, holiday sales are expected to rise by as much as 9% this year, lighting a fire beneath store and operation teams to prepare rapidly for increased customer demands.
Hiring is tougher than ever right now. While some operations may be successful in their all-out hiring campaigns, the reality is many will be left short-staffed and ill-prepared to handle the busiest season of the year. Finding quality talent and bringing them up to speed before stores become packed presents its own challenges. But what if, rather than investing all of your time and resources into hiring and training, you chose to invest in the team you already have instead? The key this holiday shopping season is empowering your existing frontline teams to work smarter, not harder; this is how you can alleviate excess pressure on your workforce while still meeting demands.
Connecting the Entire Team
It starts with investing in a mobile communication platform that connects your team to the people and information they need to do their job. At Theatro, we know that providing your staff with the tools they need to be successful in the workplace is critical to maximizing the value of your business. Although maintaining service and productivity levels will undoubtedly be a challenge this year, Theatro’s technology can offset this phenomenon with a host of new and improved service options for the frontline.
Once your entire workforce is connected, employees can quickly find and use the information they need to do their jobs well. Connecting your entire team to each other and any necessary critical information frees them up to:
- Deliver reliable, efficient, and quality customer service that deepens brand loyalty
- Automate routine workflows, freeing up employees to be more efficient
- Streamline in-store communication, leading to faster employee response times and an increase in productivity
- Receive all critical updates from HQ or leadership from anywhere in the store
- Give or receive thanks and recognition to keep teams feeling motivated and appreciated
A Happier, More Productive Workforce
In summation, investing in a mobile communication platform saves every frontline worker time, energy, and frustration. Creating one happier, more productive employee can change a store; improving an entire workforce’s morale and productivity levels can transform an enterprise. Imagine what could be possible for your enterprise’s operation with a more connected, productive workforce.
Theatro’s voice-controlled Mobile Communication Platform connects store teams to the information and people they need to deliver on shoppers’ demands this holiday season and year-round. Our platform removes communication roadblocks to help you free up resources and drive alignment across your entire enterprise. If you’d like to see it in action, schedule a demo today or make plans to visit us at Booth 6063 at NRF 2022: Retail’s Big Show. We would love to show you how we can help you unlock your Frontline’s full potential this holiday season!