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The Emergence Of The On-Demand Associate

Amazon’s impact on the retail sector has been openly top of mind for retail professionals over the past decade. The company’s massive product assortment, coupled with the world’s best distribution and fulfillment network, provides customers with the opportunity to purchase anything imaginable and have it delivered via drone to your backyard.1 Nearly 60% of Americans have made a purchase from Amazon in the past three months, and conservative estimates predict that more than half of Americans will be Prime members by 2020.2

Instead of conceding to pure plays, traditional retailers are waking up to the fact that they can leverage existing investments in people and stores to not only improve how they operate stores, but how they add value to customers. Leading stores are enhancing customer experience and driving top-line growth using a resource they already have: their store associates.

Click here and read the complete white paper at Retail Touchpoints

Relevant Whitepapers

1.White Paper – The Rise Of The Voice-Enabled Associate

2.How to Supercharge Your BOPIS Operations

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