How Theatro Enables Retail Service at the Speed of Thought
In today’s fast-paced and ever-evolving environment, the capabilities of walkie-talkies and overhead paging systems are falling short. More urgently, they are unable to connect store teams with enterprise and critical back-office systems they need to efficiently and effectively serve customers. The result? A disjointed and disconnected team that’s unable to pivot or handle the variability in customer demands.
As customers return to stores in droves and stores expand hours of operation to meet the increased demand, the need to streamline processes and elevate the customer experience matters more than ever. When customers walk into a store, retailers may only get one chance to prove they are ready for their return regardless of whatever difficulties they are facing due to the nationwide labor shortage.
According to one report, 32% of all customers would cease to do business with a brand they loved after one bad experience, and therefore, raising the stakes for retailers to deliver excellent service every single time. In order to succeed, retailers must equip their teams with the right tools so they can do more with less to avoid drops in conversion, revenue and customer satisfaction.
Accelerating speed of service is one way retailers can up the ante and win at customer service. In fact, simply reducing the average first response time for customer assistance is singlehandedly one of the key factors customers consider when determining whether or not they will return to a store.