Hitting the Jackpot on Fast Guest Service
Hit the Jackpot on Fast Guest Service
Are there areas on your property where you could gain efficiencies? Is your property operating at full speed? If you could speed up service without sacrificing the guest experience, what would that mean for your property? In our fast-paced world, guests want what they want, and they want it now!
Check out our list of 3 tips to help you speed up service and hit the jackpot in guest experience and gained efficiencies in your casino:
It’s a busy weekend. Your property is at max occupancy, and it seems like everyone wants to check-in at the same time. The check-in line is long, your guests aren’t on the floor yet, and your front desk personnel has no way to call for backup. This situation isn’t exactly what most would consider a good first impression. The fix? By connecting front desk personnel to the bellman or management for backup, you can expedite check-ins and get your guests onto the floor faster, leading to happier guests and higher guest experience scores. That’s a win for everybody!
Casino guests have high expectations when it comes to their drink service. They expect servers to regularly deliver drinks to their location, as attentive drink service can be a large part of their guest experience. However, despite tighter labor constraints and servers feeling stretched thin, they are still responsible for quickly covering a large portion of the casino at all times with a smile. Sure, servers circulate around the slot machines pretty regularly, but what about attending to pit players who may feel ignored Connecting servers to bartenders and pit bosses with communication devices can have a considerable impact on the guest experience and the team member experience. After all, happy guests mean higher tips for servers too.