Most hourly employees don’t have a company email or voicemail, and hourly labor laws make it difficult to make sure they get the information they need if they’re off the clock.
Enter Theatro’s EarBox, Content Distribution Manager, and Manager’s Application.
Think of the EarBox like voicemail. Each employee using Theatro has their own EarBox, accessible through a simple voice command while they’re in-store. With it, hourly employees can receive voice messages directly from fellow store employees, headquarters, and district and regional management without having to rely on the store manager to distribute the information.
With the EarBox, hourly employees can receive personal messages (“A customer came at closing yesterday to tell me what a great job you did, John! Thanks for being a valuable part of our team!”), messages from team members (“John, please help Jane in shoes when you’re finished with the customer.”), and corporate announcements (“We’re recalling all of Brand X’s products due to a manufacturing error. Please remove from inventory and prepare for an increase in returns.”). When they’re busy with a customer, messages to employees will automatically go to their EarBox and notify them of the receipt of a new message and who it’s from.
Content Distribution Manager
With our Content Distribution Manager, headquarters personnel can communicate directly to the ear of store employees, ensuring vital information is communicated across the enterprise. Whether it’s new product information, executive announcements, motivational messages, recalls, or more—you send it, they receive it. You can even schedule the information so that it goes out at a certain time each day or week. After it goes out, you’ll get a report on who heard it, and when.
Our Manager’s Application is a smartphone application providing managers on the go with access to Theatro’s in-store capabilities. You can talk privately with individual employees, leave messages, update employees on important information, and provide direction while outside the store.
Indoor Location Application
Find them when you need them.
Nobody likes to wait—and when it comes to customer service, just a minute can mean the difference between a sale and a bad review on social media. To reduce wait times—for both customers and employees—Theatro provides an Indoor Location Application that enables employees and store managers to quickly find each other on the floor. Better yet, the person they’re looking for doesn’t even have to respond. Theatro will tell whoever’s looking where they are, if they’re with a customer, and if they’re available to help—reducing customer wait time and ensuring adequate associate coverage in high-value locations.
Maximize store performance.
With today’s solutions, it’s difficult to identify top performers and understand why they’re doing well. In many cases, employee recognition is limited to those the manager can see in the moment—in other words, just being in the right place at the right time.
With Theatro, you’re given unprecedented insights into what your employees do, how they work as a team, and what makes them successful. Our Employee Analytics application measures social interaction data to understand what’s impacting productivity and who the top performers are. It then performs predictive analytics, enabling you to create a streamlined repeatable model that maximizes productivity.
No more overhead announcements alerting everyone in the store to an accident or long line at the register. No more frustrated customers who get more and more annoyed with every repeated call for help. With our Request and Respond Application, employees can do more than immediately ask for help when they need it. They can know that their request will only be sent to the employees who can give them the help they need—whether carryout, register backup, or fitting room—and be immediately notified that help is on the way. Better yet, managers can see who responded and how quickly, enabling you to optimize store coverage and employee performance.
SKU Lookup Application
Making it easy to get what they need, when they need it.
“Can you look in the back?”
Anyone who has worked customer service can tell you: the magical back room with an extra of every item doesn’t exist. What does exist is a crowded, often disorganized stock room where finding a specific item can take well over five minutes—three minutes more than most customers are willing to wait.
With Theatro, employees can check inventory in their store instantly with a simple voice command. No more long waits, no more frustrated employees and customers. Not only that, but they can check inventory at other locations in their area, too—helping them to increase sales and provide better customer service than ever before.