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Loyalty programs drive customer lifetime value and help organizations build market share. Success, however, is highly reliant on the site manager’s ability and time to clearly communicate and drive this critical initiative with their team. When enterprises lack a programmatic approach, inconsistencies in execution will inevitably lead to missed opportunities to convert customers to loyalty members.
To uncover how the power of voice can technology can enable frontline teams to keep loyalty program information top of mind and deepen brand loyalty, check out the full infographic.
The Mobile Revolution Has Left the Frontline Behind
Frontline team members are typically forced to rely on walkie-talkies and a limited distribution of handhelds to collaborate, constraining their ability to access the information they need to assist customers quickly and knowledgeably.
Why Leading Retailers Are Investing in Voice Technology
71% of shoppers are ready to return to physical stores at this time, but their needs have changed. Customers are spending less time and money in-store, hence, elevating the retail experience matters even more than before.