Overcoming Retail’s Greatest Challenges
At the heart of Theatro's innovation lies the mission to organize frontline operations and optimize customer experiences. Giving every team member access to the information they need for success, even on their very first day. By capitalizing on the power of voice, Theatro eliminates the need for cumbersome devices.
#1 in Technology Innovation
For Tier 1 Retailers
Modernize Your Frontline
Toss out your outdated walkie-talkies and expensive handheld devices that hinder your team’s performance. In today’s fast-paced retail landscape, effective communication is the key to success.
Theatro changes the game by offering a practical collaboration platform that enables retailers to embrace change and react with agility to meet market demands and customer expectations.
Streamline Your
Process
Tedious manual processes are a thing of the past, as automation takes the stage. Provide better, faster customer service with automated closed-loop requests for assistance.
Increase engagement and response times with powerful workflows designed to help team’s optimal performance, capture customer needs and reward outstanding service.
The Power of
Voice
Connect with Theatro's in-ear voice technology and revolutionize the way your frontline store associates work. With the power of voice, our suite of Workforce Optimized Voice Apps allows users to access information hands free.
How Theatro Transforms Service
You now have the power of OneTeam across your organization. Say goodbye to communication roadblocks!
Run Your Operations
Optimize Operation Performance with powerful automation and streamlined process flows.
Delight Your Customers
Create and Enhance customer experiences that will help you unlock competitive advantages.
Engage Your Frontline
Drive employee engagement like never before to improve productivity and reduce turnover.
Trusted by the world’s most notable brands
Transforming the Retail Landscape
Experiences from satisfied customers.
Theatro affords you the opportunity to consistently
communicate with everyone by leveraging this fantastic platform.
Michael Handal
Senior Director of Operations, Walgreens
In my 20 years of experience, I haven't seen anything like Theatro. With the use of Theatro, we have improved customer service throughout our stores.
Craig Newburn
Vice President, Cabela's
With Theatro, the employees are able to know at a moment's notice where everyone is, to connect directly...and most importantly, to take care of employees more quickly, and more effectively.
John Thrailkill
Executive Vice President of IT & Business Development, Container Store
Before Theatro, Neiman's was a noisy store that relied on overhead paging to communicate across their associates. This resulted in a poor customer brand experience. Theatro enables hourly workers to provide incredible customer experiences that drive performance.
Scott Emmons
The Head of the Innovations Lab, Neiman Marcus
The Results: Ringing Up the Positive Impact
After evaluating several different technologies, including walkie talkies and other mobile apps, retailers need a solution that connects the entire team. Theatro has the most efficient offering to optimize communications and team member engagement by:
Eliminating overhead paging, Theatro delivers only messages that are relevant to each associate while also enabling a better customer experience.
Theatro’s Content Distribution Manager (CDM) provides leadership with the ability to send voice messages to the frontline that they hear when logging on to the system for their shift.
The platform’s closed-loop Request and Respond applications enables quick access to managers and one another to support customer requests.
Allows associates to easily check inventory through a simple voice command which improves service efficiency.
