Theatro integrates customer service alert solution to empower retailers with more instant and meaningful customer engagement
DALLAS – January 10, 2018 – Theatro, pioneers of the world’s first intelligent assistant and voice-controlled mobile communication platform, today announced a partnership with Indyme, a customer service and loss prevention solution provider. This partnership will allow Theatro or Indyme equipped retailers to improve associate response time and the customer’s in-store experience.
Indyme’s Smart Response solution instantly notifies store employees when a customer is in need of assistance. For example, shoppers in dressing rooms can request a different size or style at the press of a button and the Smart Response system routes that request via an in-ear wearable mobile IoT endpoint. Additionally, sensors throughout the store can detect and anticipate events that require customer service, such as customers hovering in front of high value merchandise. These notifications allow for faster service and enhanced engagement opportunities.
“Today’s customer expects an efficient and frictionless in-store experience,” said Chris Todd, CEO, Theatro. “As such, it’s essential that retailers provide rapid and reliable service to shoppers in need. With this integration of Indyme’s unique service alerts, stores using Theatro will be able to instantly respond to customer requests in-aisle, in dressing rooms and throughout the store to create a more intelligent and contextual associate response.”
Indyme’s solution will provide Theatro with a sophisticated collection of alerts regarding customer requests such as product inquiries and requests for cashier assistance. It also enables intelligent, context-driven alerts triggered by video or store sensors that notify associates when a customer is likely to be in need of associate assistance. These alerts, delivered directly to Theatro’s voice-controlled platform, allow associates to answer requests at the speed of voice, and create a more connected, accountable and measurable workforce. Ultimately, these improvements to store operations give today’s digital-enabled customer the experience they expect, every time they visit the store.
“To create a superior in-store experience for shoppers, a connected and alert workforce is essential,” said Bill Kepner, VP Marketing, Indyme. “We are excited to help Theatro enhance its efforts surrounding operational efficiency, conversion rates, and customer satisfaction through instant and meaningful customer interactions.”
Indyme is a group of highly creative and passionate individuals who are driven to give retail partners a competitive edge. For over 30 years, Indyme has generated measurable results for many of the world’s leading brands. By partnering with leaders in store operations, loss prevention and merchandising, they are able to create solutions to everyday, real world problems. With over 150 man-years of retail experience, the team has a deep understanding of retails’ dynamic challenges and opportunities. Every day, they translate this knowledge into constant product innovation. For more information, visit www.indyme.com/
Theatro, based in Dallas, Texas, brings the advantages of IoT, wearables, and new workforce-optimized apps together in a SaaS offering to provide companies in retail, hospitality and manufacturing with a new breed of mobile solutions for hourly employees. The Theatro intelligent assistant and voice-controlled mobile apps connect hourly employees to each other and to critical enterprise applications. With Theatro, employees stay focused on the customer, without having to look at a screen to access information. Theatro’s solution enables employees to play their role in providing an incredible customer experience while increasing sales, employee productivity, conversion rates and operational profitability. For more information, visit www.theatro.com/
Greg Earl, Ketner Group PR + Marketing
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