News at Theatro

Stores need to embrace technology to help the customer experience and bring back shoppers The term omnichannel had its roots in retail and was adapted by Frost & Sullivan in 2013 to fit customer care.Now ubiquitous in the contact center industry,the term is often misused, but…

Posted on May 09, 2018 by Blue Bell Labs in Technology, Thought Leadership Voice recognition apps have grown in popularity among consumers over the last few years, and the trend continues; for example, voice commands are overtaking typing as the primary way mobile device users conduct online searches. It’s easy to understand the…

Posted on May 8, 2018 by The Adobe blog Imagine walking into your favorite clothing store to purchase a new outfit. Rather than combing the shelves, digging through the clearance section, or checking the tags on mannequins, you walk up to a computer that recognizes you and…

Retail Dive Featured Article Nordstrom’s new men’s store raises the retail bar with a modern blend of merchandise, technology and cutting-edge service. NEW YORK — The saying goes that if you can make it in New York, you can make it anywhere. Nordstrom is about…

Why Employees Trump Tech in the Race for Engaging Customer Experiences Photo Credit: Shoptalk   The typical talk in retail circles lately has centered around tech—how to get the most out of AI, projecting the future of voice and obsessing over how to capture more mobile…

Photo by Sean Gallup/Getty Images Trend of Zara’s Customers Zara  customers really like ordering online from the fast-fashion chain before heading to a store to pick up their purchase — so much so that shoppers sometimes encounter waits when retrieving their goods. The retailer, seeing…

Where tomorrow’s shoppers are heading By Mike Troy – 03/07/2018 An image of babies scooting across the floor toward an unknown destination is the perfect metaphor for the state of the retail industry. A place where a new generation of consumers is moving quickly into…

Employers need to think through the business problems that artificial intelligence (AI) can solve when planning for human-machine collaboration, according to a Forrester report. By Alison DeNisco Rayome | February 14, 2018, 6:41 AM PST In 2018, bots will replace and/or augment 311,000 office and administrative positions and…

IOT News Portal Article HERE An IoT device is a computing device which connects to a network. The connectivity to such a network is usually a wireless connection and has the ability to transmit the data. IoT devices cover a wide range of domain from…