Tier 1 Customer Support

Do you have a passion for helping people? Theatro is a Dallas-based technology company revolutionizing mobility solutions for hourly workers. We are looking to add a true people-person to our Customer Support Team.

KEY RESPONSIBILITIES

  • Managing incoming calls and customer service inquiries.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Answer calls and understand when to escalate a ticket.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.

REQUIREMENTS

  • Must have a high school diploma or equivalent.
  • No experience required.
  • Must have reliable transportation.
  • Excellent customer service skills required.
  • Availability to work evenings, weekends and holidays as needed.
  • Ability to be punctual, responsible, and prompt.

To apply, please send your resume to careers@theatro.com.