Most in-store communication methods force team members and leaders to waste valuable time walking the store to find answers, or they are kept waiting in limbo after attempting to get a response from team members via crowded radio channels or overhead paging systems.
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Empowering Frontline Success: Stop Killing Engagement with Micromanagement
Too often, businesses take the bait waste valuable dollars on expensive hardware that promises to help compensate for poor employee engagement and performance instead of solving the fundamental problems of underutilization and disconnection.
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Service at the Speed of Thought
When customers walk into a store, retailers may only get one chance to prove they are ready for their return regardless of whatever difficulties they are facing due to the nationwide labor shortage.
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The Labor Shortage and the World’s Reawakening
Many retailers learned that they could run their stores with a smaller team if frontline workers were recognized for their hard work, encouraged to do more and rewarded for their extra efforts.
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Continuing Innovation: 3 Ways to Build Upon Digital Transformation Investments
After a year spent investing in digital capabilities and reimagining how teams operate stores, streamline processes and serve customers, retailers now have an opportunity to build upon their investments in innovation.
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On-Property Experts: 3 Ways to Improve the Casino Experience
being able to quickly answer a guest’s question about your loyalty program, promotions, or events can make a big difference in your guests’ experience and the likelihood of visiting again.
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Bridging the Omnichannel Chasm with an Omni-Capable Team
The glaring chasm between in-store and digital shopping was no longer something that could be ignored.
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Legendary Digital Order Fulfillment: Why Curbside Service and BOPIS Are Here to Stay
orders for Buy Online Pickup in Store (BOPIS) or curbside service remain at the top of digital sales channels for many retailers.
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Manager Effectiveness: Leading from Multiple Places at Once
A store's success is ultimately determined by its managers' effectiveness. When managers lead effectively, team members feel engaged, and they become empowered to deliver service that leads to excellent customer satisfaction. And while those on the frontline are typically considered the face of a brand,... Read More
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