A store’s success is ultimately determined by its managers’ effectiveness. When managers lead effectively, team members feel engaged, and they become empowered to deliver service that leads to excellent customer satisfaction. And while those on the frontline are typically considered the face of a brand,…
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Customer Satisfaction: Never Get Ghosted Again
If the customer is always right, there is no questioning how vital the role an excellent customer experience plays in building brand loyalty and customer satisfaction. To improve these metrics, typically, teams begin by pouring over mountains of data to understand how operational procedures impact…
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Maintaining a Happy, Healthy and Safe Team
The frontline worker's role has been evolving to meet employer and customer expectations long before the days of mask mandates. Though serving customers has looked pretty different since the pandemic hit, properly equipped frontline workers adapted with ease. When retailers proved that they could also evolve by taking measures... Read More -
Accelerating Innovative Speed of Service
Imagine the speed of service you could achieve with the right solution. Over the past year, retail innovation focused on speed of service, safety, and accelerating operational changes faster than ever before. As stores across the globe reimagined operational procedures to meet health and safety... Read More -
Why Theatro Leads in Technology Innovations for Retailers
2020 was a challenging year for the retail industry and Theatro was there to help. Theatro partnered with top retailers across the US and Canada to adapt to the disrupted retail landscape via better in-store and to-the-store communications that supported social distancing, health and safety... Read More -
A New Kind of Black Friday: Theatro Intelligent Assistant Supports Thousands of Customer Transactions
As we speed through the holiday season it has become very apparent that services that were once a footnote in the retail playbook are now crucial forces in meeting shopper expectations. This was confirmed by Black Friday 2020 breaking spending records with web purchases hitting... Read More -
Theatro Selected For Richardson Chamber of Commerce Entrepreneurship Award
Theatro is proud to announce that it has received the 2020 Economic Development, Growth and Expansion (EDGE) Award for Entrepreneurship. For nearly four decades, the EDGE Award has recognized outstanding organizations and initiatives that create economic impact and sustain community involvement. This year, nine select... Read More -
Change Has Come Knocking. Is Your Team Listening?
Change is defined by new processes, procedures and effective rewards. Managers would love it if they could simply say, “Hey, listen up! We have a new way of doing business and here’s how it works…” A manager might proclaim a change, but would each employee…
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Welcoming a New Era of Retail Operations at the Curb
In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time…
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