being able to quickly answer a guest’s question about your loyalty program, promotions, or events can make a big difference in your guests’ experience and the likelihood of visiting again.
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Bridging the Omnichannel Chasm with an Omni-Capable Team
The glaring chasm between in-store and digital shopping was no longer something that could be ignored.
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Legendary Digital Order Fulfillment: Why Curbside Service and BOPIS Are Here to Stay
orders for Buy Online Pickup in Store (BOPIS) or curbside service remain at the top of digital sales channels for many retailers.
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Manager Effectiveness: Leading from Multiple Places at Once
A store's success is ultimately determined by its managers' effectiveness. When managers lead effectively, team members feel engaged, and they become empowered to deliver service that leads to excellent customer satisfaction. And while those on the frontline are typically considered the face of a brand,... Read More -
Customer Satisfaction: Never Get Ghosted Again
If the customer is always right, there is no questioning how vital the role an excellent customer experience plays in building brand loyalty and customer satisfaction. To improve these metrics, typically, teams begin by pouring over mountains of data to understand how operational procedures impact…
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Maintaining a Happy, Healthy and Safe Team
The frontline worker's role has been evolving to meet employer and customer expectations long before the days of mask mandates. Though serving customers has looked pretty different since the pandemic hit, properly equipped frontline workers adapted with ease. When retailers proved that they could also evolve by taking measures... Read More -
Accelerating Innovative Speed of Service
Imagine the speed of service you could achieve with the right solution. Over the past year, retail innovation focused on speed of service, safety, and accelerating operational changes faster than ever before. As stores across the globe reimagined operational procedures to meet health and safety... Read More -
Why Theatro Leads in Technology Innovations for Retailers
2020 was a challenging year for the retail industry and Theatro was there to help. Theatro partnered with top retailers across the US and Canada to adapt to the disrupted retail landscape via better in-store and to-the-store communications that supported social distancing, health and safety... Read More -
A New Kind of Black Friday: Theatro Intelligent Assistant Supports Thousands of Customer Transactions
As we speed through the holiday season it has become very apparent that services that were once a footnote in the retail playbook are now crucial forces in meeting shopper expectations. This was confirmed by Black Friday 2020 breaking spending records with web purchases hitting... Read More
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